Shipping & returns

Provata Cosmetics  (Customer Service)

Product Safety
Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
 

Product Safety
Provata Cosmetics is committed to upholding the highest standards of safety for all the products we make and sell. We adhere to the most rigorous standards for product safety so that our customers can purchase and use our products with complete confidence. We want you to know that:

Provata Cosmetics

Is in full compliance with FDA regulations and the requirements for safety in all of the countries in which our products are sold.
Each and every ingredient used in our products have been thoroughly reviewed and tested by our internal safety team made up of toxicologists, clinicians, pharmacists, and physicians.
Every product formula that Provata Cosmetics manufactures is screened and tested for safety before it is marketed to consumers. Provata Cosmetics confidently and proudly stands behind each and every product that we sell, and we pledge that we will always uphold the highest standards of safety for our customers around the world.
 

Shipping & Delivery
Provata Cosmetics ships via USPS shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes. Orders shipping to Alaska, Hawaii, or a U.S. Territory must be shipped by our Premium shipping option.

Here's how long you should expect your order will take to ship:

U.S. and Canada - 4-6 days 
International - 5-10 days
Tracking your order
To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the My Order History section for provatacosmetics.com members.

If you have questions about your order, please call us at 1-000-000-0000 or email us and we will be happy to assist you. Shipping to APO/FPO, PO Boxes, and U.S. Territories Provata Cosmetics can only ship to destinations in the US (including Alaska, Hawaii, the Virgin Islands, and US Territories). Standard ground shipping only to PO Boxes.

Modifying an order once it's been completed is difficult. If you need to change an order you have already placed, please contact our Customer Service at 1-000-000-0000. We will always do our best to accommodate your needs.

Privacy & Security
Because your security is our top priority at  provatacosmetics.com, we have insured that  provatacosmetics.com is a VeriSign Secure Site. Our partnership with VeriSign allows you to learn more about our website before you submit any confidential information. provatacosmetics.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from  provatacosmetics.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception.

provatacosmetics.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception. What is SSL? The SSL (secure sockets layer) protocol is the web standard for encrypting communications between users and websites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides you with the confidence that private data sent to a website, such as credit card numbers, are kept confidential. SSL certificates can provide non-forgeable proof of our website's identity, and customer confidence in the integrity and security of our site.

Returns & Replacements
If for some reason you're not happy with your order, you can return it in its original packaging and receive a full refund. Pack the item(s) to be returned in the original package if possible. Returned packages must be returned prepaid to the Sender's address (located on the shipping label).

Refunds will be issued within 14 days in the form of a credit to the credit card holder. Exchanges will be made within 21 days.  provatacosmetics.com accepts unused and unopened items purchased through the provatacosmetics.com website ONLY.

 Items purchased in  Provata Cosmetics retail outlets must be returned to their original point of purchase. Returns/exchanges are subject to the related company policy. If for any reason you are having difficulties solving a purchase issue,

please E-mail us at: support.provatacosmetics@gmail.com or call us at 1-000-000-0000

Ordering
Placing an order has never been easier. With our unique storefront, you are able to visually see our products and promptly place an order in confidence that your privacy and security are our first interest.

Payment, Pricing & Promotions
provatacosmetics.com accepts major credit cards through its secured payment portal. Our prices are competitive since we are able to extend savings by our purchasing power directly with  provatacosmetics.com Laboratories. Promotions are offered for specific events and are honored when presented in a timely manner within the Discount Coupon's Code expiration.

Viewing Orders
You can review your orders placed by logging in with the information you provided during registration. Details of orders cannot be changed.

Updating Account Information
You can update your personal profile by logging in with the information you provided during registration.

Provata Cosmetics Reviews
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Sincerely,

Provata Cosmetics

Customer Service Department